(806) 686-6860

Terms of Service

Last Updated: March 8, 2026

Welcome to PoopNinjas. These Terms of Service ("Terms") govern your use of the PoopNinjas website (www.poopninjas.com) and pet waste removal services provided by PoopNinjas ("we," "us," or "our") in Lubbock and Wolfforth, Texas. By booking a service or using our website, you agree to these Terms in full.

1. Services & Scope

PoopNinjas provides professional pet waste removal services for residential properties in the Lubbock and Wolfforth, TX areas. Our services include regularly scheduled yard cleanings (weekly, every other week, or twice weekly) and one-time cleanings. Service details, frequency, and pricing are outlined on our Services & Pricing page and confirmed during the booking process.

What's Included

Our service covers the removal of dog waste and, where applicable, waste from backyard pigs. If we notice cat waste in the yard during a visit, we will pick it up as a courtesy — however, we do not service litter boxes or provide indoor waste removal of any kind.

What's Not Included

The following are not part of our service and should not be expected:

  • Other animal waste: Rabbit droppings, bird droppings, and waste from other animals are not included. We may scrape at or remove some incidentally during a visit, but this is not guaranteed and should not be relied upon.
  • Trash and debris: If pets have gotten into trash, torn up cushions, or scattered debris around the yard, cleanup of those items is not part of our service. We may pick up an occasional piece of trash while working, but general yard cleanup, trash removal, or damage caused by pets is the client's responsibility.
  • Lawn care and landscaping: We do not mow, trim, rake leaves, or provide any landscaping services.

2. Subscription Billing Model

All recurring service plans (every other week, weekly, and twice weekly) operate as monthly subscriptions. By booking a recurring service, you agree to the following:

  • Flat Monthly Rate: You are billed a fixed monthly amount regardless of the number of service visits completed in a given month. This subscription model allows us to maintain consistent scheduling, plan routes efficiently, and deliver reliable service to all of our customers.
  • Monthly billing continues even if a service visit is missed due to circumstances described in these Terms (such as weather events, inability to access the yard, or client unavailability). Missed visits due to these circumstances do not result in credits, refunds, or adjustments to your monthly rate.
  • Bonus visits at no extra charge: Our pricing is based on a standard monthly cycle. For weekly plans, this typically means 4 visits per month. However, some months include a 5th weekly visit within the billing cycle. When this occurs, the additional pickup is provided at no extra charge as part of your monthly subscription.

3. Pricing & Payment

All prices are listed on our website and confirmed at the time of booking. Pricing is subject to change with reasonable notice. Current pricing includes:

  • Every Other Week: $39.99/month
  • Weekly: $59.99/month
  • Twice Weekly: $99.99/month
  • One-Time Cleaning: $100 flat rate

An initial cleaning fee of $25 may apply to the first month of recurring service, depending on yard condition. Additional dogs beyond the first are $3/month each for recurring plans.

All payments are processed securely through Stripe. By providing your payment information, you authorize us to charge the applicable fees to your card. You will not be charged until after your first service is complete.

4. Booking & Appointments

When you book a service through our website, you are requesting an appointment. We will contact you to confirm your service details, start date, and any other relevant information. Submitting a booking form does not guarantee a specific time slot until confirmed by PoopNinjas.

You are responsible for providing accurate contact information, a valid service address, and any relevant details about yard access (gate codes, pet information, etc.).

5. Yard Access & Client Availability

Providing timely access to your yard is essential to maintaining our service schedule. We service multiple clients each day on a tightly coordinated route, and delays at one stop directly impact every client that follows. By booking our service, you agree to the following access requirements:

  • Yard must be accessible upon arrival. Gates must be unlocked, gate codes must be current, and any barriers to yard entry must be cleared before our scheduled arrival. If we cannot access the yard, the visit will be marked as completed and your monthly billing will not be adjusted.
  • We do not wait. If we arrive and cannot access the yard or reach the client, we will move on to our next appointment. Even a brief wait of a few minutes puts us behind schedule for all remaining clients that day. We cannot wait for clients who say they are "on their way" or "almost there," as past experience has shown these situations can result in 15-20+ minute delays that negatively impact our other customers.
  • Arrival times may vary. While we provide estimated arrival windows, we may occasionally arrive earlier or later than expected due to route timing, weather, or other factors. The same access and availability standards apply regardless of when we arrive — if we cannot access the yard or reach the client, we will proceed to our next stop and the visit will be marked as completed.

Pet Containment

It is the client's responsibility to ensure all pets are properly secured before our arrival. We provide advance text notifications (see Section 6) so that you have time to secure your animals. While we exercise reasonable care when opening and closing gates, we are not responsible for pets that escape the yard during or as a result of our service visit. PoopNinjas is not liable for any injury, loss, damage, or harm to pets — including but not limited to escape, injury, death, or property damage caused by escaped pets — if the client has not taken appropriate measures to secure their animals prior to our arrival.

6. Communication & Notifications

We use text messaging to keep you informed about your service:

  • Advance reminder: You will receive an automated text reminder approximately 1-2 hours before your scheduled service.
  • Arrival notification: In certain situations — such as properties with aggressive pets that require confirmation before entry — we will send an additional message when we are getting close to your location. For standard visits, the automated advance reminder serves as your notification.
  • Client responsiveness: You are expected to be reachable by phone or text during your service window, particularly if special access coordination is required (see Section 7 regarding aggressive pets).

7. Aggressive Pets

The safety of our service personnel is our top priority. If you have aggressive pets or pets that may pose a safety risk, the following applies:

  • Confirmation required before entry. For properties with aggressive pets, we require direct confirmation from the client that all animals are secured before we enter the yard. We will message you when we are getting close and expect to be able to reach you for this confirmation.
  • Service will be skipped if we cannot reach you. If we are unable to reach you by phone or text to confirm that aggressive pets are secured, we will not enter the yard and the visit will be skipped. Your monthly billing will not be adjusted for skipped visits due to inability to confirm pet safety.

We reserve the right to classify any pet as aggressive at our sole discretion and to require confirmation protocols at any time. We also reserve the right to decline or discontinue service to any property where we believe our personnel may be at risk.

8. Equipment Sanitation & Cross-Contamination

We take reasonable precautions to sanitize our tools and equipment between service visits, including disinfecting scooping tools between yards. However, due to the nature of pet waste removal, we cannot guarantee the complete elimination of all bacteria, parasites, viruses, or other pathogens from our equipment between visits.

By using our service, you acknowledge and accept that a minimal risk of cross-contamination between properties exists despite our sanitation practices. PoopNinjas is not liable for any illness, infection, or health issues in pets or humans that may be attributed to cross-contamination. If your pet has a known communicable illness or infection, please notify us immediately so we can take additional precautions.

9. Weather, Holidays & Missed Service Policy

We rarely miss scheduled visits — weather events and holidays are typically the only reasons a service is not completed.

Holiday Schedule

We observe the following holidays each year. No service is provided on these days:

  • Thanksgiving: Thursday and Friday
  • Christmas: Christmas Eve and Christmas Day

Holiday closures are treated the same as weather-related misses. The makeup and billing policies below apply.

Makeup Policy

When a visit is missed due to weather, holidays, or other circumstances beyond our control, the following applies:

  • Every other week clients: Makeups are prioritized for every-other-week clients to prevent a gap of 4 weeks between cleanings. Makeup visits are typically scheduled on the client's next off-week, however they are subject to schedule availability and are not guaranteed.
  • Weekly clients: Due to our nearly full daily schedules, we generally do not have capacity to provide makeup visits for weekly clients. The following regularly scheduled visit will proceed as normal.
  • No billing adjustments: As outlined in Section 2, your monthly subscription rate remains the same regardless of missed visits due to weather or holidays. This flat-rate model ensures predictable billing for you and allows us to maintain consistent service quality across all of our clients.

10. Suspending Service for Extended Leave

If both you and your pets will be away from the property for an extended period, we can temporarily pause your subscription. The following minimums apply:

  • Every Other Week clients: Both client and pets must be gone for at least 2 scheduled appointments (4 weeks minimum).
  • Weekly clients: Both client and pets must be gone for more than 2 weeks (at least 2 scheduled visits).
  • Twice Weekly clients: Both client and pets must be gone for more than 2 weeks (at least 4 scheduled visits).

Absences shorter than the minimums above do not qualify for a service pause — your subscription will be charged as usual.

Important: If you are away but your pets remain at the property, normal service and billing continue regardless of how long you are gone. Waste will continue to accumulate while pets are present, and service must be maintained. If we are unable to access the yard during this time due to the client being unavailable (see Section 5), the visit will be marked as completed and your monthly rate will not be adjusted.

To request a service pause, please contact us at least one week in advance at (806) 686-6860 or contact@poopninjas.com.

11. Cancellation Policy

You may cancel your subscription at any time by contacting us by phone at (806) 686-6860 or email at contact@poopninjas.com.

The following early cancellation fees apply to recurring service plans:

  • Cancellation within the first month: $50 early cancellation fee
  • Cancellation during the second month: $25 early cancellation fee
  • Cancellation after the second month: No fee — cancel anytime with no penalty

Early cancellation fees help cover the cost of initial setup, route scheduling, and the discounted initial cleaning rate provided to new customers. After two months of service, you are free to cancel at any time without any fees or penalties.

12. Service Area & Right to Refuse Service

PoopNinjas services residential properties in the Lubbock and Wolfforth, TX areas. Service availability depends on our current route capacity and the specific location of the property.

We reserve the right to decline, discontinue, or refuse service to any property or client at our sole discretion and for any reason, including but not limited to:

  • Properties outside our serviceable area or not conveniently located along our existing routes
  • Properties where we have safety concerns for our personnel, including but not limited to the surrounding environment, property access points, or neighborhood conditions
  • Yards with conditions that make effective service impractical, such as extensive rock landscaping, unusually large lots, or other features that significantly increase service time beyond what is reasonable for our standard pricing
  • Situations where the client relationship is no longer viable due to repeated access issues, communication difficulties, or other factors

If we need to discontinue service for any of the reasons above, we will provide reasonable notice and will not charge any cancellation fees.

13. Yard Condition & Client Responsibility

You are responsible for maintaining your yard in a condition that allows us to effectively perform our service. This includes keeping grass and weeds at a reasonable height and clearing excessive debris such as fallen leaves, branches, or other ground cover that may obstruct waste removal.

We will always service your yard as scheduled regardless of its condition. However, overgrown grass, weeds, heavy leaf cover, and similar conditions can make it significantly more difficult — or impossible — to locate and remove all waste. In yards with well-maintained conditions, we can work quickly and thoroughly. In yards with overgrown vegetation or heavy debris, the same level of thoroughness could take 2-4 times longer.

To maintain our schedule for all clients, we will spend the normal amount of time allocated for your yard and do our best within that time. We cannot extend our visit to compensate for yard conditions that are the client's responsibility to maintain. Our service guarantee (Section 14) does not apply when yard conditions prevent us from performing our work effectively.

You are also responsible for ensuring your yard is reasonably safe for our service personnel. This includes removing or securing any hazards such as sharp objects, chemicals, construction materials, or other dangerous conditions.

PoopNinjas is not responsible for damage to property caused by conditions beyond our control, including but not limited to: pre-existing yard damage, damage caused by pets, or hazardous conditions not disclosed by the customer.

Gates, Latches & Fencing

We open and close gates as part of normal yard access. PoopNinjas is not responsible for damage to gates, latches, hinges, fencing, or related hardware that results from normal use or pre-existing wear and tear. If we notice that a gate or latch is damaged, loose, or not functioning properly, we will make reasonable efforts to notify you. It is the client's responsibility to maintain gates and access points in good working condition.

14. Service Guarantee

We stand behind the quality of our work. If you are not satisfied with a service visit, please contact us within 24 hours and we will return to address the issue at no additional charge. If we are unable to resolve the issue to your satisfaction, we will refund the applicable service charge.

This guarantee applies when the yard is in a condition where we can reasonably perform our work. It does not apply to visits where yard conditions — such as overgrown grass/weeds, heavy leaf cover, or excessive debris — prevented thorough waste removal (see Section 13).

15. Limitation of Liability

PoopNinjas provides pet waste removal services only. We are not responsible for lawn care, landscaping, pest control, or any other services not explicitly agreed upon. Our total liability for any claim arising from our services shall not exceed the amount paid by you for the specific service giving rise to the claim.

PoopNinjas is not liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of use, lost profits, or damage to property not directly caused by our negligence.

16. Use of Website

You agree to use our website for lawful purposes only. You may not attempt to interfere with the proper functioning of the website, submit false information through our booking forms, or use the website in any manner that could damage, disable, or impair the site.

17. Intellectual Property

All content on this website — including text, graphics, logos, icons, and code — is the property of PoopNinjas and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without written permission.

18. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms. For material changes affecting active subscriptions, we will provide notice via email or phone.

19. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas. Any disputes arising under these Terms shall be resolved in the courts of Lubbock County, Texas.

20. Contact Us

If you have any questions about these Terms of Service, please contact us: